How do I return an item?
Please email firstname.lastname@example.org prior to mailing back any returns.
We accept returns for exchange or refund 7 days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
• without showing signs of wear or damage in any way
• within 7 calendar days of the delivery date
• must not be a special order or a custom order (no contrasting stitching listings can be returned without the rebuild fee)
• unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund, upon receipt of the item.
Refunds are contingent upon inspection of item(s) once we receive it.
There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item sent from our store. Items returned to us AFTER 7 days and WITHOUT contacting us, will NOT be refunded. Shipping charges are non refundable. Belt rebuild fees are non refundable.
Customer is responsible for all shipping costs if we are not at fault. An invoice will be sent when your new belt is ready to ship.
We must charge a MINIMUM $25 rebuild fee and return shipping if we have to make you another belt due to improper measurement to account for time and materials. Custom embroidery not refundable or transferrable to new product. It will be additional in the event of resizing, as will contrasting stitching. Please double check your measurement before ordering. If you have any questions about measuring and sizing, please contact us at email@example.com. We do everything we can to ensure customer satisfaction.After shipping, email with tracking number after return shipped because we DO NOT check the PO Box daily. We are not responsible for packages after initial delivery.
Brown Coat and Tactical LLC