How do I return an item?
Please email firstname.lastname@example.org prior to mailing back any returns.
We accept returns for exchange or refund 30 days after delivery of the product. At our sole discretion after 30 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
• without showing signs of wear or damage in any way
• within 30 calendar days of the delivery date
• must not be a special order or a custom order (no contrasting stitching listings can be returned without the rebuild fee)
• unless noted that it cannot be returned or has a different return policy time period other than that 30 days noted in that item's particular item description.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund, upon receipt of the item.
Please double check your measurement before ordering. If you have any questions about measuring and sizing, please contact us at email@example.com. We do everything we can to ensure customer satisfaction.
Brown Coat and Tactical LLC